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Monday to Friday
8 AM - 8 PM EST
Saturday to Sunday
9 AM - 5 PM EST
Shipping policy
Shipping Costs & Eligibility
We offer two tiers for shipping costs within Canada:
Region |
Order Value (Before Taxes) |
Shipping Fee (Plus Applicable Taxes) |
Across Canada (Excluding YK, NT, NU) |
Under $75.00 |
$10.00 |
Yukon (YK), Northwest Territories (NT), Nunavut (NU) |
All Orders |
$17.95 |
Gift Card Shipping
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We offer free standard shipping for the purchase of physical gift cards across Canada (excluding YK, NT, NU).
Shipping Times & Fulfillment
We process and fulfill orders from Monday to Friday. Our goal is to get your items to you as quickly as possible:
Region |
Estimated Total Delivery Time (Processing & Delivery) |
Across Canada (Excluding YK, NT, NU) |
2 to 3 Business Days |
Yukon (YK), Northwest Territories (NT), Nunavut (NU) |
Up to 12 Business Days |
Note: We ship from the store closest to your location to ensure the fastest delivery. Delivery times may be affected during sales periods and high seasons.
Shipping Restrictions
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Shipping Location: We ship exclusively within Canada.
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Shipping Address: Orders can only be shipped to one address. If you require shipping to multiple locations, please place separate orders for each address
Order Tracking Information
Once your order has been shipped, you will receive an email notification containing your tracking number.
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Tracking Link: Click the link in the email to follow the delivery progress of your package.
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Multiple Shipments: If your order is fulfilled through multiple shipments, you will be able to track each individual package within the same email notification.
Tracking Through Your Account
You can also track your order directly through your customer account:
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Sign in to your account.
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Go to the Order History section and locate the order you wish to track.
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Click on the order number.
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Click on "Track Order."